Helpdesk Support
Helpdesk
Over 90% of computer problems can be solved over the phone, most in less than ten minutes.
Our contracts aim to keep your IT costs down by charging for telephone support based on the number of computers you wish to have covered.
If problems occur that cannot be fixed over the phone, we are able to take remote control (with the users permission) of your PCs. This helps maintain extremely fast fix times and keeps your costs down by reducing site visits. However, if the problems really do need an engineer onsite, this can be arranged - customers with a helpdesk support package take priority. Clients requiring regular site visits (e.g. those planning for infrastructure upgrades) can receive discounts for pre-paid days. Please request our current tariff for further details.
- Operating system (Windows 9x/ME/NT/2000/XP/2003, Mac OS, DOS, Linux)
- Microsoft Office Suites (Word, Excel, Powerpoint, Access, Outlook)
- Network & Internet troubleshooting
- Printer troubleshooting
- Liaison with suppliers/manufacturers of specialised products
- help you unlock the full potential of your existing systems
- schedule regular meetings with you to build an in-depth understanding of your on-going IT requirements
- detail any solutions required, helping you choose the right one at the right price
- install and commission your chosen solution*
- maintain and support that solution, ensuring the smooth running of your business
Our helpdesk support services cover you for the following:
In addition, we will be on hand to provide advice, guidance and solutions most suited to your needs. To achieve this we will:
In short, if you have any questions or problems with your computer systems, Pond will provide answers and solutions.
*This service requires on-site time in addition to helpdesk support — please see tariff for details.
