Helpdesk Support

Service Tariff

‘No contract’ rates:  

No Service Level Agreement

£150 call out to include 1st hour, £80 per hour thereafter
£70 per incident charge for telephone or remote support
£60 drop-in repair charge (plus parts)

Standard
09:00 – 17:30
Unlimited support calls
No out of hours support

£236.30 Minimum Site Charge (includes up to 5 PCs & 1 Server)
£18.20 per PC/Laptop per month
£59.80 per server per month
In advance per day charges: £480 (equivalent to £60 per hour)
 

Extended  
07:00 – 19:00
Unlimited support calls
Dedicated telephone number

£274.00 Minimum Site Charge (includes up to 5 PCs & 1 Server)
£22.50 per PC/Laptop per month
£75.00 per server per month
In advance per day charges: £480 (equivalent to £60 per hour)

Out of Hours Standby Cover
07:00 – 19:00 Weekends

24 hour cover, 365 days

30% uplift to "Extended  Service" charges

3^rd line only support:                
 

30% Discount on contract prices, excluding onsite time.