Helpdesk Support

Service Tariff

‘No contract’ rates:  

No Service Level Agreement

£130 call out to include 1st hour, £65 per hour thereafter
£50 per incident charge for telephone or remote support

Silver
09:00 – 17:30
Unlimited support calls
No out of hours support

£165 per PC/Laptop per year
£550 per server per year
In advance per day charges: £400, equivalent to £50 per hour. Additional Days £440 (£55 per hour)
Ad hoc:  £65 per hour (minimum 2 hours), no callout charge
 

Gold   
09:00 – 17:30
Unlimited support calls
Chargeable out of hours support

£200 per PC/Laptop per year
£640 per server per year
In advance per day charges: £400, equivalent to £50 per hour. Additional Days £440 (£55p.h)
Ad hoc:  £65 per hour (minimum 2 hours), no callout charge

Platinum
09:00 – 18:30
Unlimited support calls
Unlimited out of hours support

£400 per PC/Laptop per year
£1280 per server per year
In advance per day charges: £400, equivalent to £50 per hour. Additional Days £440 (£55p.h)
Ad hoc:  £65 per hour (minimum 2 hours), no callout charge 

3^rd line only support:                
 

30% Discount on contract prices, excluding onsite time.